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Purchase conditions

All the purchases made via anainas.com, property of Anainas Sociedade Cooperativa Galega, are subject to the general conditions set out in this legal notice. By purchasing on this website, you automatically accept these conditions. Please, read them carefully.

These conditions constitute the entire agreement among parties concerning online sale transactions among Anainas Sociedade Cooperativa Galega and their customers.

Anainas Sociedade Cooperativa Galega is entitled to unilaterally modify every obligation set out in these conditions without prior notice. Likewise, it is empowered to restructure, modify or remove any information, service or content included on the website without prior notice.

A purchase is not considered as definitive until Anainas Sociedade Cooperativa Galega accepts it. It reserves the right of admission and cancellation of any order, being able to return the amount paid by the buyer and being exempt from any other obligation.

The website does not require prior subscription for simple navigation, access or use of the service in question. On the contrary, prior subscription and its corresponding register as a User (hereafter Registered User) will be required to access specific contents and services.

User Register

In accordance with the above, Anainas Sociedade Cooperativa Galega reserves some of the Services offered on our website to Registered Users of Anainas Sociedade Cooperativa Galega by filling the corresponding User Registration Form.

To purchase on the Anainas Sociedade Cooperativa Galega online store, you can register there. Your data will be saved thus your future purchases will be faster. To sign up and purchase on the online store, you should go to the section "Don't you have an account yet? Sign up here", on the "Login" section. In case you have already registered your user and have forgotten your password, go to the "Login" section, click "Forgot your password?", insert your email address and click on "Send reset link". You will immediately receive an email with your password.

The User agrees to select, use and keep their username or "login" and their "password" (hereinafter jointly referred to "Access Keys") in accordance with the following clauses.

Assignment of Access Keys

The User will be able to choose and set their own password. They will choose their Username and will indicate a valid email address that will be used for the communications with Anainas Sociedade Cooperativa Galega.

Use and Protection

The User undertakes to make a legitimate and diligent use of their Access Keys and not make them available to third parties.

The User undertakes to reliably communicate to the Anainas Sociedade Cooperativa Galega Webmaster as soon as possible the loss or theft of the Access Keys, as well as any access risk to them by a third party.

Access Keys must only be used by their assigned Users. Anainas Sociedade Cooperativa Galega is exonerated from any responsibility that may accrue by the potential damage caused or suffered by the fraudulent use or lack of diligence in the custody of the Access Keys, loss or use contrary to the provisions of these conditions.

Unsubscribing

You can request to be removed as a Registered User by sending an email to hola@anainas.com including the details of the user to be removed (or the foreseen automated way in this case). Likewise, the User can request the unsubscribing from advertising delivered by clear means.

Products

All the products sold on this website are new and original from the manufacturer.

The provided information should not be considered as complete or exhaustive at any moment due to the wide range of products and services in the sector. On their behalf, Anainas Sociedade Cooperativa Galega, to the best of their ability, will try to constantly update the product prices by a constant communication with suppliers and manufacturers.

Anainas Sociedade Cooperativa Galega states that the offered products usually correspond to their pictures and their technical descriptions. However, it is exonerated from any responsibility for those cases where variations or mistakes providing pictures, technical descriptions or prices appear due to human or technical mistakes. Likewise, it is stated that pictures are merely for guidance purposes and there may be variations in terms of their physical appearance, but without affecting the integrity or performance of the ordered product.

Anainas Sociedade Cooperativa Galega is exonerated from the contents, information, opinions or comments disseminated on the website and it will not be liable for the use the User makes of this information.

Price list

Product prices are in EUROS and include the legal taxes under the Spanish legislation. The final price or the total amount of the purchase is shown in the final purchase summary. The amount corresponding to the specific product price and the amount corresponding to the applicable taxes are indicated.

On the basis of its commercial policy, Anainas Sociedade Cooperativa Galega is able to vary the final price for loyalty, acquisition of products of a specific entity or relevance and other reasons that Anainas Sociedade Cooperativa Galega could stipulate in due time. It should be noted that Anainas Sociedade Cooperativa Galega will freely and voluntarily offer these discounts to whoever they will consider and they cannot be demanded or requested by customers at any time.

Prices do not include shipping costs. Prices are valid except for typing errors. All sales are made with their corresponding invoice. Products are available for sale while stocks last.

The exposed prices could be reviewed and changed at any moment by Anainas Sociedade Cooperativa Galega. Once the payment is verified, Anainas Sociedade Cooperativa Galega will start to process the order.

Guarantee

Third-party products. Anainas Sociedade Cooperativa Galega customers benefit from the guarantee given by the different companies that manufacture each of the items.

Anainas Sociedade Cooperativa Galega will not be liable under any circumstances for any possible faults or defects in the provided products. The manufacturer will be responsible for any possible damage to the product with its guarantee.

Defaults or imperfections due to the incorrect use or handling of the material or wear and tear caused by its normal use are not included in this warranty.

Impairments in the functionality of the items due to their design limitations are also excluded from coverage under this warranty.

Own products: According to the current regulations the guarantee of these items lasts for 2 years. In order to exercise the guarantee right, the product must be returned with the original packaging and always with the prior authorization of the Customer Care Department (hola@anainas.com).

Defaults or imperfections due to the incorrect use or handling of the material or wear and tear caused by its normal use are not included in this warranty.

Impairments in the functionality of the items due to their design limitations are also excluded from coverage under this warranty.

Complaint forms

Complaint forms are available to customers. These forms can be requested to our Customer Care Department by phone or by email. They will be sent to the address you indicate.

In addition, the European Commission provides an online dispute resolution platform which is available at this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

Consumers will be able to submit their complaints through the online dispute resolution platform.

Jurisdiction and legislation

For all matters not specifically provided for in this contract, the provisions of the Civil Code shall apply. Likewise, for all those that may arise among the parties, the contracting parties renouncing their own jurisdiction, submit to the Courts and Tribunals of A Coruña city.